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GlyphMap Surge: Letting people in by waves due to high demand.
GlyphMap
Support

Support for governed AI coding.

Docs first. A support request when you need a human.

Search the docs, review common fixes, or send a support request with the project id and receipt id when you have them.

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Install the local runtime
Create a decision tree

Docs

Setup, decision-tree authoring, context scanning, and adapter walkthroughs.

Support request

Send a private support request through the form on this page.
Docs

Search the docs.

Find setup steps, policy fixes, extension guidance, and retention details.

Setup

Install the local runtime

Opt a workspace in, install only the language packs the project uses, then run the first scan before handing work to an AI agent.
  1. Sign in and choose the project.
  2. Install selected language packs into the workspace.
  3. Run the first scan and verify the project map is fresh.
Decision trees

Create a useful decision tree

Start with the action the agent wants to take, add the checks that prove it is safe, then choose allow, ask, warn, deny, restore, or receipt outcomes.
  1. Define the action and entry condition.
  2. Connect each yes/no path to another condition or outcome.
  3. Attach saved responses for messages the agent should receive.
Context

Refresh project understanding

Use context refresh when files, imports, packages, or generated artifacts changed outside the normal watcher flow.
  1. Open the project context page.
  2. Check unresolved references and excluded paths.
  3. Run a focused refresh for the folder or file that changed.
Extension

The extension will not let the AI create a folder or file

GlyphMap blocks new paths when the action is outside the project decision tree or active task scope. That is expected when the task does not explicitly allow the new path.
  1. Open the receipt and read the denied path and rule name.
  2. Add the target folder to the active task allowed paths, or update the project decision tree.
  3. Retry after the local runtime confirms the policy is current.
Account

Account locked after password attempts

After repeated failed password attempts, account access locks and requires a support request before sign in can continue.
  1. Use Forgot password from the sign-in page.
  2. Submit a support request if the account remains locked.
  3. Do not keep retrying after lockout; the lock is intentional.
Receipts

Receipt retention by plan

Lite keeps receipt history for 30 days. Pro keeps receipt history for 90 days. Enterprise retention is controlled by the account agreement or settings.
  1. Use receipt search before the retention window expires.
  2. Export needed receipt records where your plan supports export.
  3. Upgrade retention before relying on longer audit windows.
Support request

Send the details.

Use the form for account, billing, runtime, extension, or receipt issues. Include project id and receipt id when available.

FAQ

Common fixes.

Fast answers for issues that show up during setup or agent sessions.

Why will GlyphMap not let the AI create a new folder or file?
The target path is not currently allowed by the project decision tree or the active task. Add the folder to task scope, or update the global decision tree if that path should always be allowed.
Why does the extension still show an old decision?
Refresh project policy from the dashboard or restart the local runtime. The adapter should use the newest project policy before retrying the action.
Why did an import get denied?
The scanner could not resolve the import to a real file, package, or symbol. Refresh context after installing dependencies or adding the missing file.
Why do receipts look delayed?
Receipts are batched. Local enforcement still happens immediately, while dashboard visibility can wait for the next sync window.
Why can the agent no longer change files after task signoff?
A signed-off task is closed for mutation. Create a new task or reopen the workflow through the dashboard if more changes are required.